Let's get started with Reputation Management....
ORM Online Reputation Management
1. Find a definition of ORM - use your own words post a defintion in your blog - do NOT copy-paste.
2. Find an image that expresses YOUR understanding of ORM - post in your blog.
3. In class exercise:
- Your have been given the task to select an ORM platform for your independent hotel
- Review and compare 2 providers - select 2 or choose 2 others that you prefer
- Review Pro
- Revinate
- Olery
- Reputami
- Your comparison should include:
- What services do they provide
- What type of data is available to the hotel
- What type of rating is used - stars, numeric
- How do they help the hotel to maximize guest engagement
- What type of support do they provide
- e.g. staff education
- Costs - where available
- Which one did you choose - why
- What are the benefits for:
- Customer
- Hotel Operations
- Staff
- Marketing
You can work solo or in teams of 2
- Create a slideshow - be sure to include text links to company + additional resources
- Embed in your blog
- Recommend - be proud of your professional work....upload your presentation in Slideshare if you wish to have your work seen on your Linked In profile.
Submit your ORM Blog page
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